Summary This position is located in GAO's Science, Technology Assessment, & Analytics (STAA) Team, Innovation Lab. The STAA is devoted to enhancing & expanding its support to Congress in conducting technology assessments, oversight of federal science and technology programs, & development of innovative analytical techniques in carrying out audits and evaluations. The Innovation Lab uses data science and technology to enhance GAO's oversight and operational capabilities. To learn more visit: STAA Responsibilities The Science, Technology Assessment, and Analytics (STAA), Innovation Lab is looking for an experienced professional to serve as a Cloud Operation Support Specialist to support Amazon Web Services (AWS) cloud services, contract management, and administrative needs across projects and stakeholders. The incumbent will: Provide routine technical support directly to users of Amazon Web Services (AWS) cloud computing services, including Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS), and other evolving as-a-service capabilities. Monitor and configure AWS Service Catalog across the multi-account and multi-tenant environment. Manage access requests, user accounts, and configuration of identity management across cloud services, cloud infrastructures, and Innovation Lab tools. Coordinate reporting and documentation of cybersecurity events and incidents with the incidence response team and across matrixed stakeholders. Monitor cloud resource usage across services through the AWS billing and cost management console, and provide reports to key stakeholders. This duty includes identifying cost optimization opportunity based on cloud service utilization and very billing accuracy. Track progress in meeting operational objectives across Agile-based program increments, release trains, and sprints. Coordinate on-boarding and off-boarding of support personnel and monitor government furnished material. Complete accurate and contemporaneous record keeping for the Innovation Lab, including project documentations, policies, and procedures using collaboration tools such as Jira and Confluence. Serves as a Contracting Officer Representative (COR) overseeing contracts and monitors contractor activities to ensure compliance with contract provisions. Execute contract administration activities such as evaluating contractor compliance; leading in-scope and performance discussions; and planning for renewal/option exercise actions. Participate in retrospectives and sprint planning discussions to help coordinate external stakeholder inputs and address impediments. Coordinate operational activities of the Innovation Lab such as event planning, outreach to mission and operation teams, schedule alignments, training management, and compliance assessments. Requirements Conditions of Employment Must be a U.S. Citizen. You will be required to submit a financial disclosure statement. Must be able to meet/maintain suitability & security requirements. You may be required to obtain and maintain a security clearance depending on the engagements, projects, and initiatives you are assigned to. Completion of a probationary period is required. Selective Service registration, if applicable. Qualifications You must have one year (52 weeks) of specialized experience at the next lower band or level equivalent to the GS-11 in the federal service, or comparable private or public sector experience which has equipped you with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as experience: serving as a system administrator for an Amazon Web Services (AWS) product; evaluating processes and operations to propose process improvements; and participating on cross-functional or matrix project teams to implement a cloud-based computing system. Additionally, you must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. NOTE: Your application should clearly show your possession of the specialized experience qualification requirement and the four competencies listed above. You must meet all qualifications requirements BEFORE the closing date of the announcement. Education There is no education requirement for this position. Additional Information This is a bargaining unit position. Based on the staffing needs, additional selections may be made through this vacancy announcement. Travel and relocation expenses will not be paid for by the GAO. Selectee will be required to complete the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. At the time of appointment, the you will be required to update the OF-306. Selectee will be subject to a determination of suitability for Federal employment. GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodations@gao.gov. GAO's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a probationary period.