Location: Troy, NY Category: Staff Positions Posted On: Wed Apr 17 2024 Job Description:

Primary Responsibilities:

The Assistant Director of Student Accounts assists the Director of Student Accounts with the administration procedures that are necessary for the Office of Student Accounts to function in an efficient manner. The Assistant Director of Student Accounts will assist in answering student and parent questions related to billing policies, payment options, and other inquiries about their student bills.

The Assistant Director of Student Accounts is primarily responsible for:

• Assisting with billing and billing adjustments of all students.

• Assisting with processes related to contract and special programs offered by the college

• Assisting with the student refund processing

• Assisting with the processing of employee tuition waivers

• Assisting students and/or parents with expedient resolution of accounts receivable issues to meet the needs of currently enrolled students with special circumstances and subsequent follow-up, as needed to ensure compliance and/or payment.

• Following up proactively on current, open student receivable balances for resolution of any issues relating to account status, inclusive of consulting with the Office of Financial Aid Services, Solutions staff, and/or Registrar as appropriate, to insure clearing of account balances.

• Coordinating student account review prior to registration activities as pertains to student accounts holds being placed on students with active, open balances.

• Preparing special analyses and management reports as required, to effectively monitor and manage student accounts receivable for currently enrolled students at the college.

• Playing an active role within the student account's team to achieve the strategic goals of the department and the institution.

• Serving as required/requested on committees and/or planning groups.

• Fulfilling other related duties as appropriately assigned by the Director of Student Accounts and as needed

The estimated wage is $24.35 per hour for 37.5 hours per week for 52 weeks.

Job Requirements:

Required:

• Bachelor's degree

• Ability to work on deadline and under pressure

• Demonstrable knowledge of Microsoft Office products

• Strongly effective interpersonal, writing, and communication skills

Preferred:

• Higher Education / Accounts Receivable/ customer service experience

• Student-centered approach to student accounts processes

• Ellucian/Colleague experience

  Additional Information:

RSC offers a dynamic college environment and friendly work atmosphere along with opportunities for tuition waiver, employer matched retirement plan for eligible employees and many other benefits. For complete employee benefit information, please visit our Employee Benefits (https://www.sage.edu/about/offices-centers/human-resources/employment-benefits/) page. Visit our Employment Opportunities (https://www.sage.edu/about/work-at-russell-sage/) page for additional available job openings at RSC.

Russell Sage College is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability, veteran status, citizenship or immigration status, sexual orientation, military status, predisposing genetic characteristics, pregnancy, gender, gender identity or expression, familial status, status as a victim of domestic violence, reproductive health decision making, criminal history, and any other legally protected characteristic protected by federal, state or local law. In this regard, opportunities for advancement will be made available without bias. The College is also subject to state and federal laws, supports efforts to attract and retain fully qualified women and other minority group members for faculty and other positions. Russell Sage College will comply with the letter and intent of all State and Federal laws and applicable orders pursuant to Equal Employment Opportunity.

Russell Sage College embraces diversity, equity, and inclusion as essential components of a rich intellectual and cultural environment in which all members are given the opportunity to reach their full potential as active participants in our local and global society. Russell Sage College is committed to developing policies and programs to create a campus that supports an optimal learning and working environment for all students, alumnae/i, faculty, administrators, and staff. Please take a look at more information about the diversity, equity, and inclusion initiatives (https://www.sage.edu/about/community-resources/diversity-equity-inclusion/) at Russell Sage College.

• Applications accepted until position is filled.

• Reports to: Director of Student Accounts

COVID-19 vaccination is not required, but suggested.