Description

CTG is seeking to fill an Affinity Account Manager opening for our client in Morrisville, NC.

Location: Morrisville, NC (hybrid remote)

Duration: 12+ months contract, with ability to go long term

Overview:

As an account manager, you will be responsible for managing an established book of accounts from our member purchase programs (MPP), Employee Purchase Program (EPP) and our corporate employee purchase programs (CEPP). You will be responsible for working closely with the accounts to develop a marketing plan driving both visits and revenue through the affinity program. The success of this role will be measured on driving revenue, profit, and customer satisfaction. The ideal candidate will be engaged with several extended teams to drive the best customer experience and must be able to work proactively in a fast-paced, collaborative team environment to meet aggressive targets.

Duties:

• Maintain strong partner relationships and ensure customer loyalty through excellent customer service and regular account reviews

• Develop quarterly marketing & media plans to maximize program success

• Provide promotional information, sweepstakes updates, program offerings material, etc.

• Measure and track account level financial performance on accounts

• Leverage data to assess efficiency of marketing efforts to drive program improvements

• Provide support to relationship sellers seeking a CEPP store

• Partner with the relationship team to drive awareness of the CEPP program

• Manage training and SPIFFs for the relationship sellers, encouraging CEPP growth

Skills:

• 1-3 years of digital marketing or program management in the ecommerce industry

• Familiarity with online content marketing and social media development strategies

• Experience negotiating partner contracts & onboarding new accounts is a plus

• Ability to communicate strategy clearly and professionally to partners to support marketing initiatives

• Strong self-initiative with the ability to identify areas of improvement with little direction

• Excellent verbal and written communication skills are required

• Must possess a positive attitude and ability to work in a collaborative and energetic team environment

• Fine attention to detail with the ability to produce accurate end-results

• Ability to analyze metrics and make decisions based on results

• Strong skills in PowerPoint & Excel

Basic Qualifications:

• 1-3 years’ experience in partnership management, direct marketing, or sales management

• 1-3 years’ experience using complex data to problem solve, understand complex information, and apply logic

• Excellent project management skills

• Ability to proactively identify opportunities, take initiative and multi-task in a fast-paced environment

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Jamie Robinson at Jamie.Robinson@ctg.com . Kindly forward this to any other interested parties. Thank you!

About Us

CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.

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ID 2024-10682

Title Affinity Account Manager

Location US-NC-Morrisville