Retail Manager - Gymshark

Dubai Mall, Dubai - UAE, Dubai, United Arab Emirates

Sales and Customer Services

Lifestyle

Requisition # 240001RD

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

Gymshark is one of the fastest growing and most recognisable fitness apparel and accessories brands, supported by over 5 million highly engaged social media followers and customers in 100’s of countries. we are looking for a retail manager to manage brand operations, support strategic decisions, and implement sales and marketing activities to ensure planned revenue targets are met while staying within budget.

What You’ll Be Doing

Functional Roles and Responsibilities

• Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities. Ensure stores are up to date on market trends.

• Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy – per brand

• Responsible for preparation of store for principal visits in order to build and strengthen the brand

• Ensure optimum staffing levels are maintained across the brand through liaison with the Unit HR Manager

• Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit

• Manage and control all aspects of stock management of the brand, ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss.

• Implement and monitor store operations policies and procedures to ensure full compliance.

• Contribute to sales plans for the brand, implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets.

• Accountable for implementing and overseeing omni-channel initiatives in your store, such as Click & Collect and Clientelling.

• Foster a customer-centric mindset in all business activities, including the management of the brand's personal shopping service.

• Responsible for delivering a best-in-class retail experience, encompassing customer satisfaction, visual merchandising, and employee engagement.

• Provide consistent coaching and feedback to the store team, ensuring accountability.

• Regularly engage on the sales floor to offer real-time coaching and uphold standards of education and customer service.

People Management Roles and Responsibilities

• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

About You

Education/Certification and Continued Education

• Graduate in any discipline.

Years of Experience

• 5-7 years’ experience of successfully running a profitable retail store.

Knowledge and Skills

• Retail Operations Management

• Sales and Marketing

Additional Information