Paratransit Dispatcher Job Opening

Overview:

Assist in the efficient and timely planning, scheduling, coordinating, and monitoring of all vehicle movements in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.

Responsibilities:

• Reviews manifests, schedules, and dispatches drivers.

• Accurately enter information into VDS, or designated software, as instructed.

• Fill open runs or make driver or trip reassignments to ensure timely service.

• Manages On Time Performance by maintaining awareness of open runs and upcoming late trips; making adjustments as necessary.

• Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, fare collection, and customer cancellations or no-shows.

• Accurately prepares reports on all activities occurring during their shifts or as requested.

• Directs drivers through radio contact; follow procedures upon drivers’ reports of incidents.

• Follows rules and regulations of the Company; follows instructions of management and supervisors.

• May be required to be an Operator on open shifts that are not covered.

• Adheres to all regulations related to the Americans with Disabilities Act (ADA).

• Provides transit information to passengers as needed; providing friendly, professional customer service interaction; answers calls from clients and schedule services via reservations.

• Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures.

• Properly record driver absences, late arrivals, early departures.

• Communicates with Scheduling, Reservations, Operations to ensure safe, timely service.

• Maintains confidentiality of passenger’s information.

• Perform dispatch window and/or clerical functions as relief.

• Other duties as assigned.

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required.

Experience:

• One year of dispatch and/or customer service experience preferred.

Skills and Knowledge Required:

• Ability to organize logical and efficient schedules and routes and adapt to changes.

• Ability to read, comprehend and understand a map.

• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes.

• Ability to assist passengers when needed.

• Working knowledge and proficiency with Microsoft Word, Excel, and PowerPoint programs.

• Strong written and oral communication skills.

• Clear speech and pleasant phone demeanor.

• Ability to use a multi-line phone system and handle multiple tasks concurrently.

• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

• Must submit to drug testing and a criminal background check.

• Must be able to maintain a DOT medical card.

Physical Requirements:

• Must be able to work nights or weekends and flexible work schedules as needed.

• Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities.

• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Starting Pay $17.21 per hour

For more information, please visit our website at www.transdevna.com/careers

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 1911

Pay Group: 67B

Cost Center: 169

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.